Apple responds to iPhone 4 reception issue

Andrew Duong June 25, 2010 1

Earlier, we spoke about how the new iPhone 4, which was just released today actually, had dramatic signal dropping due to the metal band around the iPhone 4. Well it seems that people have found where it actually is coming from. It seems that when holding the phone with your left hand, your palm blocks the bottom left corner of the phone making the phone drop signal almost instantly. It seems that this isn’t happening with everyone and just a select few and some haven’t been able to replicate the problem.

A user emailed Steve Jobs today reporting the problem with the signal dropping, and the response? A somewhat rude “Just avoid holding it in that way.” Now I’m no Steve here but replying to a customer who purchased your new product and telling him to avoid holding a phone a specific way because of what we believe is a hardware defect is somewhat rude. Here is the official statement from Apple:

Gripping any mobile phone will result in some attenuation of its antenna performance, with certain places being worse than others depending on the placement of the antennas. This is a fact of life for every wireless phone. If you ever experience this on your iPhone 4, avoid gripping it in the lower left corner in a way that covers both sides of the black strip in the metal band, or simply use one of many available cases.

In short and simple words. Apple is pretty much saying if it’s dropping signal, don’t hold your phone that way. Let’s hope we can stir up the pot and find more phones having this issue to perform some sort recall because I’m not willing to sign 2 years and pay a premium for Apple’s mistake unless I know it works as it was advertised. We’re already having a hard enough time getting service in any phone on AT&T’s in specific cities. Who’s with me?

[Source via: Engadget]

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