It’s the most wonderful tiiime of the year. Yeah, yeah, yeah. We’ve all heard that before. For this month, that doesn’t seem to be the case. RIM has seemed to epically fail once again. Three times in one month and two times in one week, their services has shut down and CrackBerry BlackBerry users are in disgust; and Tuesday’s outage once again affected all U.S carriers as well as our next door neighbors in Canada as well. Fool me once, shame on you. Fool me twice, I’m a fool. The third time, I don’t know anymore. BlackBerry BES/BIS users have been widely affected this whole year with outages from RIM’s servers. The one thing that is supposed to work and have vital reliability for heavy Enterprise users, is starting to show a pattern is making people everywhere wonder, “Should I keep this”? Here is what RIM had to say about the outage:
A service interruption occurred Tuesday that affected BlackBerry customers in the Americas. Message delivery was delayed or intermittent during the service interruption. Phone service and SMS services on BlackBerry smartphones were unaffected. Root cause is currently under review, but based on preliminary analysis, it currently appears that the issue stemmed from a flaw in two recently released versions of BlackBerry Messenger (versions 220.127.116.11 and 18.104.22.168) that caused an unanticipated database issue within the BlackBerry infrastructure. RIM has taken corrective action to restore service.
RIM has also provided a new version of BlackBerry Messenger (version 22.214.171.124) and is encouraging anyone who downloaded or upgraded BlackBerry Messenger since December 14th to upgrade to this latest version which resolves the issue. RIM continues to monitor its systems to maintain normal service levels and apologizes for any inconvenience to customers.
Yes, it’s understandable that RIM has gone from just being a corporate brand to becoming a household name, but you have to admit that they should have expected this with the release of the BlackBerry Pearl 8100 that regular consumers would start to enter the BlackBerry realm. Eventually I think RIM will figure it out, until then, pray that this doesn’t happen on New Years Eve. 😉
(Update) We’ve gotten sporadic reports today that BlackBerry service — possibly just BIS — has been down for at least a period today, which would amazingly mark the fourth time a serious outage has occurred in RIM’s fortress in just the past several weeks. That’s bad for any device, but it’s particularly tragic for a platform that has staked its reputation on reliability. What’s everyone seeing out there right now? RIM, when will you learn?
Source: Engadget Mobile